Soundbyte Solutions News

Coronavirus Disruption

Published: Mar 12th, 2020

We would like to reassure our customers that we are holding sufficient stock of equipment and spare parts, and anticipate no shortages over the coming months.

We will have no difficulty supplying and invoicing before the end of March.

BAA Conference 2019

Published: Nov 13th, 2019

We are looking forward to seeing everyone this week at stand 47 British Academy of Audiology Conference Liverpool.

Julia will be demonstrating our touch screen versions of the Parrot and Phoenix, which are in the final stages of development and will be available next year.

Which cable do I need?

Published: Mar 19th, 2019

Since the introduction of the Parrot system almost twenty years ago, we have used three different types of cable to connect handsets to speakers. If you have lost or damaged your connecting cable, then read on to find which part number you need to obtain a replacement.

1. Parrot System
If you have a Parrot system with a separate handset for each test, then your cable will look like the picture below. The part number you require is SB007.


2. ParrotPlus system
If you have a ParrotPlus system, then there are two possible options for the cable.

The earlier systems where supplied with a cable that has a male and female end and is locked in place with a threaded screwlock. The part number is M47 and it looks like this:


M47 ParrotPlus cable with locking thread (old style)

Later systems were supplied with with with a male to male push latching cable. This has proved to be longer lasting and more reliable than the original cable. The part number you require is SB028 and it looks like this:

SB028 ParrotPlus new style cable (push fit)

3. Phoenix system
The Phoenix system was only ever supplied with a cable that has a male and female end and is locked in place with a threaded screwlock. The part number is M47 and it looks like this:

M47 Phoenix cable

Chear CCT and APT score sheets

Published: May 11th, 2017

We have added score sheets for the Chear tests to our download area. Score sheets are already included in the test booklet but several customers have asked for an A4 version.

Our score sheet downloads can be found here

BAA Conference 2016

Published: Nov 7th, 2016

We will be exhibiting at the BAA conference at the SECC in Glasgow on the 10th and 11th November 2016. Once again we will be showing our Parrptplus system. Julia will be demonstrating a handset that includes tests in Polish and Slovakian, as well as regional accents from Cork and Glasgow. If you would like to see this, or discuss any of our other products, Julia would be delighted to see you. We are located at stand 14 in the main exhibition area.

Office summer shutdown

Published: Aug 15th, 2016

The office and workshop are now closed until the 5th Sept 2016. We will keep an eye out for urgent e-mails during this time, but will be unable to answer phone calls or process repairs / orders.

If you do have an urgent repair, then contact us via e-mail and we will arrange for it to be done as soon as we return.

Happy holidays.

BSA conference 25-27th April

Published: Jan 25th, 2016

We will be exhibiting at the 2016 BSA conference at the Ricoh Arena, Coventry on the 25-27th April. Having not attended the BSA annual conference for several years, we are really looking forward to catching up with some old friends and hopefully making some new ones.

Further details of the conference can be found here

BAA SW Regional Study Day

Published: Jan 25th, 2016

We will be exhibiting our ParrotPlus Speech test system at the BAA SW Regional Study Day at Taunton Racecourse 9th March 2016.

Further details of the conference can be found here

We look forward to seeing you there.

BAPA Study day 28th Jan

Published: Jan 25th, 2016

We will be attending the British Association of Paediatricians in Audiology study day at the SOAS in London. Further details of the study day can be found on the BAPA web site. We hope to see you there.

Returning equipment for service or repair

Published: Dec 30th, 2015

If you need to return equipment to us for service or repair, could you please ensure that the following information is included with the package.

  • A full description of the fault. This is particularly important for intermittent faults. The more information you give us, the less time we spend trying to find the fault.
  • Your contact details, phone number and e-mail details are very helpful in case we have a query.
  • If you need a quotation before repair, please make this clear and include an e-mail address to send the quotation to
  • A return address. It is surprising how many items are sent to us without a return address. We cannot reunite them with their owners until they call to ask why the repair is taking so long

If you have contacted us by phone or e-mail prior to returning the item, then please remember to include details of this with the equipment.

Thank you